About
Highly analytical and results-oriented IT Technician and Administrator with 3+ years of experience in system administration, user support, and delivering technical projects. Proven ability to streamline IT operations, deploy critical software solutions like MDM, and resolve complex technical issues efficiently for diverse user bases. Eager to leverage expertise in Windows, macOS, Android, iOS and Linux to enhance organisational efficiency and ensure robust IT infrastructure.
Work
Science Creates
|IT Technician & Mac Administrator
Bristol, England, UK
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Made redundant due to organisational changes
Summary
Led IT infrastructure projects and provided comprehensive technical support for a dynamic research and innovation hub, ensuring seamless operations.
Highlights
Successfully spearheaded the deployment of Mobile Device Management (MDM) software, streamlining device configuration and enhancing security across the organization.
Implemented a robust asset tracking system, significantly improving inventory management and accountability for critical IT equipment.
Provided advanced technical support and administration for both Windows and macOS environments, resolving complex hardware and software issues with high efficiency.
Collaborated with cross-functional teams to identify and implement new IT initiatives, optimizing system performance and user experience for a diverse user base.
Assisted outfitting the building for a multi-million pound lab investment in Bristol including choosing relevant AV devices for comprehensive meeting spaces, and setting up the Wi-fi and CCTV infrastructure.
Bristol Grammar School
|Information Communication Technician
Bristol, England, UK
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Two year contract
Summary
Delivered critical IT support and system administration in a demanding educational setting, ensuring high availability and user satisfaction.
Highlights
Provided expert technical support to a diverse user base, efficiently resolving hardware and software issues to minimize disruption to academic and administrative functions.
Managed and resolved high-priority IT support tickets within strict Service Level Agreement (SLA) timelines, ensuring rapid issue resolution and user satisfaction.
Demonstrated strong problem-solving abilities and composure in a complex IT ecosystem, effectively troubleshooting diverse technical challenges for optimal performance.
Assumed increasing administrative responsibilities for user accounts, network resources, and system maintenance, contributing to seamless daily operations.
eposbuddy/Zenith Epos
|Information Communication Technician (Apprenticeship)
Bristol, England, UK
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Two year apprenticeship
Summary
Provided comprehensive EPoS system support and technical documentation, ensuring customer satisfaction and operational efficiency.
Highlights
Provided comprehensive training and ongoing technical support to over 50 customers on ICRTouch EPoS systems, ensuring effective adoption and user proficiency.
Diagnosed and resolved complex technical errors in EPoS systems with a high degree of accuracy, minimizing downtime and enhancing system reliability by up to 15%.
Developed and maintained comprehensive technical documentation for EPoS systems and operational processes, improving knowledge transfer and support efficiency for new team members.
Collaborated with senior technicians to implement system upgrades and patches, contributing to enhanced system security and functionality across client installations.
Career Break
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Pandemic
Sandringham Hotel
|Service Waiter/Bar Assistant
Weston-super-Mare, England, UK
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Summary
Seating customers on arrival • Taking food and drink orders • Serving customers at the bar
The Dragon Inn, JD Wetherspoons
|Cross-Trained Associate
Weston-super-Mare, England, UK
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Summary
Serving customers with drinks • Taking food orders • Collecting glasses and cleaning tables • Helping to prepare and cook food • Cleaning to a high standard, following CoSHH regulations
Education
M&E Excellence
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Functional Skills
Mathematics
Grade: Level 2
Weston College
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Diploma
Information Technology
Grade: Merit/Pass/Pass
Courses
BTEC IT Diploma
Hans Price Academy
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GCSE
Secondary Education
Courses
5 GCSEs including English and IT
Languages
English
Native
Skills
IT Support & Administration
Technical Support, Troubleshooting, Help Desk Operations, Ticket Management, SLA Management, Hardware Installation, Software Installation, System Administration, Network Troubleshooting, System Maintenance.
Software & Tools
Mobile Device Management (MDM), Asset Tracking Systems, ICRTouch EPoS Systems.
Operating Systems
Windows, macOS, Linux, Android, iOS.
Documentation & Communication
Technical Documentation, User Training, Technical Communication, Problem Solving, Process Improvement, Cross-functional Collaboration.